Homeownership Lead

Gateway Housing has been supporting communities to thrive since 1926. We are an ambitious London based housing association with over 3,000 homes in the heart of London's East End. We provide social rented homes, shared ownership, and sheltered housing. We develop new homes and run our own in-house maintenance service, Gateway Homeworks. Our vision is that People will want to live in a Gateway home and People will want to work at Gateway.

You will be joining the organisation at an exciting time and be a key member of a dynamic team that wants to deliver great landlord services and strengthen our links to the local community.

Our values

Our values add up to P.A.C.E. Passionate, Accountable, Connected, Excellence. As a community housing association based in the East End for nearly 100 years, we're proud of the work we do to address the housing crisis through building and managing great homes.

We are looking for a Homeownership Lead to be responsible for overseeing technical aspects of operations and services related to homeowners and managing agents for Gateway Housing Association. Your primary focus will be on ensuring the smooth functioning of homeownership services, managing complex relationships with managing agents, and providing excellent customer service to homeowners including all regulatory requirements and service charges.

Your duties will include but not be limited to:

• Oversee and support activities related to homeownership services, such as shared ownership, leasehold, or affordable housing schemes. Ensure compliance with service requirements, regulatory guidelines, and contractual obligations.
• Manage relationships with both external managing agents and supported managing agents. There will be varied responsibility for property management, repairs, and maintenance. Collaborate with managing agents to ensure high quality service delivery, adherence to agreed upon standards, and timely issue resolution.
• Review and develop policies, procedures, and guidelines related to homeownership services and managing agents. Ensure alignment with industry best practices, regulatory requirements, and Organisational objectives.
• Develop and manage contracts with managing agents, establishing clear performance expectations, key performance indicators (KPIs), and reporting mechanisms. Conduct regular performance evaluations and provide feedback to improve service quality.
• Oversee property management activities, including repairs, maintenance, insurance, and compliance with health and safety regulations. Monitor the performance of managing agents in delivering quality property management services.

Key skills:

• Proven track record of managing homeownership services (e.g. leasehold, shared ownership, Right to Buy) in a housing association, local authority, or similar environment.
• Strong Leadership skills.
• Good communication and interpersonal skills.
• Knowledge of homeownership management, service charge and regulations.
• Strong stakeholder management skills.
• Commitment to completing the full apprenticeship programme.
• Basic understanding of health and safety awareness.

Our benefits package includes:

• Annual Leave: starting at 28 days, plus Bank Holidays.
• Subsidised Health & Wellbeing Membership.
• Simply Health - help towards the costs of dentist, optician, and private medical appointments.
• Employee Assistance Programme - including free legal, financial and counselling advice.
• Pension - up to 10% employer contribution.

Please note only shortlisted candidates will be contacted.

CLOSING DATE: Monday 6th April 2026 INTERVIEWS: TBC GATEWAY is an equal opportunities employer and welcomes applications from all sections of the community