Homelessness Team Manager - AR

Job Title: Homelessness Team Manager

Purpose of the Role

To lead and manage a frontline team delivering homelessness prevention, relief, and statutory housing duties. You will ensure high-quality, legally compliant casework, with a strong focus on families, vulnerable households, and domestic abuse cases, while driving performance and reducing the use of temporary accommodation.

Key Responsibilities Team Leadership

• Manage and develop a team of up to 6 Housing Caseworkers
• Provide regular supervision, coaching, and performance management
• Support staff with complex and high-risk cases, including safeguarding

Casework & Legal Oversight

• Oversee homelessness assessments and decisions in line with legislation
• Ensure correct application of prevention, relief, and main housing duties
• Review and sign off complex cases and S184 decisions
• Handle complaints, legal challenges, and Ombudsman enquiries

Service Delivery

• Lead a customer-focused service, prioritising homelessness prevention
• Oversee case allocation and caseload management
• Authorise temporary accommodation placements and support move on
• Ensure effective use of Personalised Housing Plans

Safeguarding & Partnerships

• Ensure appropriate support for families and vulnerable residents, including domestic abuse survivors
• Work with Social Care, Health, Police (e.g. MARAC), and partner agencies
• Promote a coordinated, multi agency approach

Performance & Improvement

• Monitor KPIs, statutory targets, and team performance
• Use data and insight to improve service delivery
• Contribute to service planning and continuous improvement

Resources & Budget

• Support management of budgets, including temporary accommodation spend
• Contribute to effective use of homelessness funding
• Identify efficiencies through prevention and early intervention

Person Profile (Summary)

• Strong knowledge of homelessness legislation (e.g. Homelessness Reduction Act)
• Experience managing or supervising housing/homelessness staff
• Skilled in handling complex cases, including domestic abuse and safeguarding
• Strong leadership, decision-making, and stakeholder management skills

One-line Summary

Lead a homelessness team to deliver legally compliant, high-quality services that support vulnerable residents and reduce homelessness.