Holidays Operation Assistant

Holiday Cottage Cleaner required for Wallington Holiday Cottages.

The post is based at Wallington with the cottages located on the main estate and within the countryside around. Wallington is a 13 mile/20 minute drive from Rothbury, 12 miles/25 minutes from Morpeth and 12 miles/20 minute drive from Ponteland.

Holidays in the north east continue to be very popular all year round and our cottages at Wallington are five busy historic places, with high levels of occupancy and many returning guests. The cottages around Wallington are set in a location with amazing landscapes and history, and you'll reap the benefits of working in gorgeous surroundings. We are a small team and are immensely proud of our cottages and the standard we provide for our guests. You will be able to work independently and as part of a team; having an eye for detail and great communication skills are always an advantage.

The role is 6 hours per week. The main changeover days are Mondays, Fridays and Saturdays, however, short breaks mean that changeover days can also fall on other days of the week, and you would have the opportunity to work additional hours at the cottages or in some of our other wonderful locations across the north east. We don't work Sundays. Rotas are issued in advance. You'll need to be available between 10am and 4pm (there will be flexibility with the finish time if the applicant has commitments) and free parking is available if you drive.

Immediate start available and full induction and training is given.

Internally you'll be known as Holidays Operation Assistant.

For this role, you'll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.

On changeover days, you'll make sure that everything's pristine and ready for the next guests to arrive. This will include making sure the cottage is thoroughly cleaned, well-presented and welcoming. We'd also like you to keep an eye out for anything that's not as it should be, and report any repairs or odd jobs that need doing. If you need to, you'll also replace any broken items from the store supplies.

Full Personal Protective Equipment (PPE) is provided for all teams, and extra measures are in place to protect staff.

You can view the full role profile for this role in the document attached. You don't need to have all the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what's possible in this role.

Who we're looking for

We'd love to hear from you if you're:

• focused on giving great service to everyone you meet
• a team player, but also happy to work on your own initiative
• well organised and adaptable
• willing to learn new skills.

The package

The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Season ticket loan
• EV car lease scheme (for roles that meet the salary criteria)
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

Location

Wallington, Cambo, Morpeth, NE61 4AR

Documents

Holidays Operation Assistant - Career Level A1.pdf

Requirements

Compliance. Eligibility to Work in the UK

Closing Date

10 May 2026

Equal Opportunities Statement

The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here.

Safeguarding Statement

The National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre.