HMCTS - Fines Officer Role

Our client HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice. HMCTS provides administrative support for the legal system across England and Wales, ensuring justice works for everyone. Our justice system defends our fundamental rights and freedoms. It is a cornerstone of our modern society and it must serve all those who call on it, when they call on it. From some of the most vulnerable people in our society, to families in crisis, claimants and commercial businesses - HMCTS has a responsibility to administer a justice system that is accessible to everyone and operates efficiently.

Temporary Admin Officer (AO) Position - until the end of August 2026 with probable extension

Full time, Monday to Friday, 37 hours per week. £12.36 per hour for the first 12 weeks, then £13.25 per hour thereafter.

Brook Street are currently recruiting a Fines Officer (AO) for the Nottingham Justice Centre. Are you enthusiastic and enjoy working as part of a busy team, do you have a passion for providing excellent admin and customer service support, if so, we want to hear from you.

Role Overview

As a fines officer you will provide general admin support within the team, you will need to be flexible, hard working and have the ability to provide good customer service to a variety of users.

Responsibilities

• Preparing papers and files for court, tribunals, hearings and meetings.
• Producing court/tribunal documents.
• General photocopying and filing.
• Creating and updating records on in house computer system and data input.
• Post opening and dispatch.
• Booking, preparing and organising meeting rooms, supporting training courses and other group activities.
• Preparing meeting agenda, joining instructions, handouts etc.
• Drafting:
  • Standard letters and correspondence, minutes, notes, reports, submissions, etc., according to guidelines and instructions.
• Operations:
  • Clerking civil and family courts, tribunals and hearings, ensuring papers and materials are available and up to date.
  • Assisting court users, supporting listing and rota management, checking files.
  • Contacting relevant parties, scheduling, serving court documents, executing a range of warrants, collecting fines and fees, including the use of chip and pin.
  • Handling counter (face to face), written and telephone enquiries.
  • Working as a team to ensure TIB (Team Information Board) meetings are relevant, timely and productive.
  • Problem solving and assessing the impact of new SOPS, contributing to small projects.
  • Undertaking ad hoc roles within the band such as Jury Bailiff Officer, L+D Co ordinator, H+S roles.
• Processing casework:
  • Standard documentation and information: court orders, claims, fines and fees, legal aid.
  • Accurate and accurate processing of court orders.
  • Working to workload targets in terms of throughput and accuracy.
• Checking and verifying:
  • Documents, records, accounts, claims and returns for approval, results, statistics, plans, etc. against criteria, regulations or procedures.
  • Ensuring compliance and administration documentation meet quality standards.
  • Cross checking and validating work completed by colleagues.
• Collecting and assembling information:
  • For returns, results, accounts, statements, warrants, statistical analysis, reports, etc.
  • Preparation of bundles, chasing where required.
  • Modifying and adjusting information and making decisions to allow work to be completed.
  • Preparing for and running the daily TIB meeting, as required.
• Undertaking calculations:
  • Producing basic statistical analysis reports and where required, processing financial information.
  • Checking the work of others, updating records, assessing the value of goods and/or property, reconciling accounts, preparing invoices and running straightforward reports.
  • Spending limited sums of money on behalf of an office or unit.
  • Calculating anticipated numbers of jurors to be called and managing the numbers efficiently.
• Communicating with the public, the judiciary, other court and tribunal users and representatives of other agencies and organisations:
  • Communicating and working with the Judiciary, Magistracy, the Cluster Managers, Court staff, and other internal and external stakeholders, suppliers and customers to collect information, check facts, communicate or enforce judicial decisions, give advice on completion of forms or court procedures and provide excellent customer service.
  • Delivering a helpful, prompt, polite and "right first time" service to our internal and external customers.

Candidate Profile

Ideal candidates will have a passion to help customers, a great can do attitude and enjoy working as part of a busy team.

Key Skills

• Good knowledge of Microsoft Word, Excel, Outlook and Teams.
• Accurate data inputting skills and good attention to spelling and grammar.
• Excellent communication skills, both written and verbal.
• Good customer service skills and ability to handle challenging calls.
• Ability to follow instructions.
• Ability to work as part of a team but also able to work independently.
• Attention to detail and ability to prioritise workload.

This is a temporary role to run until the end of August 2026, likely to be extended beyond this date. Working full time Monday to Friday 37 hours per week. The role is subject to 3 years referencing and a Standard DBS Check.

Full training will be given.

Please apply for the role online with your CV in Word format. Due to the number of applications we may not be able to respond to all candidates.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.