Helpline Service Manager and Forum Co-ordinator

We re looking for an experienced, compassionate leader to oversee the day to day running of our national helpline services and co ordinate our Survivors Forums. This is a unique opportunity to shape a trauma informed, high quality support service for victims and survivors of rape and sexual abuse, as well as those who support them.

In this role, you ll ensure our helplines remain safe, accessible, and responsive, providing steady leadership in a fast paced, emotionally complex environment. You ll offer clinical supervision, guide a dedicated team of staff and volunteers, and champion best practice in safeguarding, risk management, and service quality.

You ll also play a key part in strengthening survivor voices by supporting and co ordinating our Survivors Forums helping shape the future of our organisation and the wider sector.

If you re a qualified counsellor and clinical supervisor with experience managing frontline support or crisis services and you re driven by a commitment to trauma informed, survivor centred practice this role offers the chance to lead meaningful change and support a service that truly matters.