Helpdesk Technician

Experis SA, the IT branch of ManpowerGroup, is a leader in the recruitment of specialized IT profiles. We offer flexible solutions: temporary assignments, permanent placements, project management, and professional services. Our expertise covers digital, cybersecurity, cloud, infrastructures, and more. Thanks to our global reach combined with a tailored approach, we effectively support professionals and companies in achieving their objectives.Helpdesk TechnicianExperis SA, the IT branch of ManpowerGroup, is a leader in the recruitment of specialized IT profiles. We offer flexible solutions: temporary assignments, permanent placements, project management, and professional services. Our expertise covers digital, cybersecurity, cloud, infrastructures, and more. Thanks to our global reach combined with a tailored approach, we effectively support professionals and companies in achieving their objectives.Job Description:We are looking for a Helpdesk Technician to provide support to our client in Lausanne as part of a replacement. You will be responsible for providing technical assistance and ensuring service continuity.Responsibilities:- Respond to requests from users (level 1 and 2).- Diagnose and resolve incidents with hardware and software.- Install and configure workstations, peripherals, and software.- Monitor tickets in the management tool.- Participate in preventive maintenance and search for solutions.Profile:- Knowledge of Windows environments (workstations, Active Directory).- Familiarity with ticketing tools and ITIL procedures (a plus).- Service-oriented, rigorous, and able to work effectively in a team.- Fluent in French, with technical English appreciated.What we offer:- A mission in a dynamic professional environment.- Opportunity to develop your skills. Feel free to connect with me on LinkedIn! jidff4a6e8aen jit0206aen jpiy26aen