Helpdesk Team Lead: SLA & Operations

A leading recruitment agency is looking for a Helpdesk Team Leader in Southwark. This role requires overseeing a busy Maintenance Department while supervising a small team of Coordinators. Responsibilities include coordinating call handling, logging service requests, enforcing compliance with company procedures, and managing performance reporting. The ideal candidate will have strong leadership skills and be able to handle customer feedback effectively. The position offers up to £14.42 per hour.