Helpdesk Team Lead Coaching, KPIs & Impact

CBRE is seeking a proactive Helpdesk Lead to oversee a team of Helpdesk Advisors based on-site in Birmingham. You will lead, coach, and develop the team, ensuring accurate processing of requests and adherence to service levels.

The role emphasizes performance monitoring, rota management, stakeholder engagement, and driving continuous improvement through data analysis. Strong communication and KPI management are essential in a fast-paced environment.