Helpdesk Operations Leader

A global service leader in the UK seeks an experienced Helpdesk Team Leader based in Salford. The role involves overseeing the Command Centre's daily operations, ensuring compliance with policies, delivering KPI results, and leading a team. Key responsibilities include acting as the first point of contact for helpdesk queries, monitoring workloads, and supporting training initiatives. The ideal candidate will have at least 3 years of experience in a similar environment and proven leadership capabilities.