Helpdesk Lead: Inspire Top-Tier Support & Growth

CBRE Group, Inc. is seeking a proactive Helpdesk Lead to oversee a team of Helpdesk Advisors on site in Birmingham. You will coach staff, ensure SLA-compliant requests, and drive performance improvements while maintaining strong customer relationships.

The role emphasizes leadership, KPI tracking, and seamless service delivery in a fast-paced environment, with emphasis on training and compliance with H&S requirements.