Health Records Ward Clerk

Overview

NHSGGC is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across clinical and non-clinical roles. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to 2.2 million when regional and national services are included.

Role

To deliver and maintain a comprehensive integrated information, technology and record management strategy to ensure that the right information is provided in the right place at the right time, to support highest possible levels of diagnosis, treatment and care of patients and clients, and to support continuous improvement of the health of the populations we serve and to achieve more effective integration between Health and the care services of our Local Authority partners.

No Band 2 roles are eligible for sponsorship under the Skilled Worker visa or Health and Care Worker visa routes. For Band 3 roles, only posts of 32 hours per week or more may meet eligibility. NHSGGC cannot provide a Certificate of Sponsorship (CoS) for roles that do not meet these criteria, and applications requiring sponsorship will not be considered.

Duration, Location, and Working Pattern

Permanent, Full-time

Shift Pattern - Monday to Friday 15:00-20:00

Base location - Royal Hospital for Children

- Please note this is a GGC-wide post and can be moved to any location; however, the initial base will be Royal Hospital for Children.

Key Responsibilities

• To support effective clinical care by providing an efficient Health Records service to patients in a ward environment.
• To ensure patients' health records are administered and processed accurately and remain confidential.
• The post holder will provide cover in multiple wards as required.
• The post holder will undertake duties such as reception of patients, answering telephone, appointment booking and maintaining demographic information on the patient management system.

Knowledge, Training, Qualifications and/or Experience

• Knowledge required will be established through relevant in-house training relating to processes and procedures, TrakCare patient information system and stock ordering system, with expectation of performing at a fully competent level within a specific time period (to be confirmed).
• Previous clerical/reception experience.
• Previous experience of working with the general public in a customer service environment.
• Good organisational and communication skills.
• Keyboard skills.
• Proficient use of computer systems.

What We Offer

We offer a wide range of supportive policies designed to enhance your employee journey, including a comprehensive Employee Assistance Programme, Cycle to Work Scheme, bursary scheme and extensive learning and development opportunities.

As an NHS Scotland employee, you will be entitled to:

• A minimum of 27 days annual leave, increasing with length of service, plus public holidays
• Membership of the NHS Pension Scheme, including life insurance benefits
• Salary Sacrifice Car Benefit Scheme
• Development opportunities including study bursaries, e-learning and classroom-based courses
• Enhanced pay for working public holidays
• NHS discounts on a wide range of goods and services
• Confidential employee support and assistance, including counselling and psychological therapies

Interested?

If you would like to find out more, we would love to hear from you. For an informal discussion, please contact Lyndsey Cooper, Ward Clerk Supervisor .

Details on how to contact the Recruitment Service and the Recruitment Process: Information for candidates.

This post may close early due to the volume of response. Please submit your application form as soon as possible. We will not be able to provide shortlisting feedback due to the volume of applications.

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From 1 April 2026, the Agenda for Change full-time working week will reduce from 37 hours to 36 hours. Part-time working hours will be reduced on a pro-rata basis. A corresponding increase in the hourly rate will apply, ensuring that overall pay remains unchanged.

NHS Greater Glasgow and Clyde recognises the importance of work-life balance and is committed to offering a range of flexible working options where service needs allow. For roles where less than full-time hours can be accommodated, and where the tenure is listed as "various", we encourage applications from individuals seeking flexible working arrangements. Flexible working will be discussed during the recruitment process.

NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We are committed to promoting equality, diversity and inclusion and are proud of the diverse workforce we employ.

By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We welcome applications from across the Armed Forces Community and recognise military skills, experience and qualifications throughout the recruitment and selection process.

For application portal or log-in issues, please contact the Jobtrain Support Hub (information for candidates).