Headroom - Front of House Volunteer

Registering as a volunteer can open up a whole new world of volunteering opportunities. Head Room Café offers a warm and welcoming space where people can connect, take part in activities and access support within the community. As a Front of House Volunteer, you will help provide excellent customer service, serve food and drinks, and contribute to a safe, inclusive and supportive café environment.

Key Responsibilities

• Provide a warm, friendly and inclusive experience for customers, visitors and members of the Head Room community.
• Serve food and drinks, take orders and process payments while delivering excellent customer service.
• Maintain a clean, safe and welcoming café environment, including clearing tables when needed.
• Work collaboratively with staff and volunteers to support the smooth running of the café, activities and events.
• Follow health and safety, food hygiene, safeguarding and confidentiality requirements, and raise concerns appropriately.

What we need

• Regular availability agreed with the café team, ideally for around 12 months.
• Three hour long sessions, 12 - 3. We are looking for support on Monday and Sunday, but potentially other days of the week too.

Required Skills and Experience

• Friendly, approachable and committed to excellent customer service.
• Confident and respectful communicator who enjoys engaging with a wide range of people.
• Reliable, flexible and able to work well as part of a team.
• Able to remain calm and positive in a busy café environment.
• Willing to learn and follow guidance, policies and procedures.

Training Provided

• Induction, training and ongoing support.

Benefits

• Experience in a community mental health setting.
• Opportunities to develop customer service, communication and hospitality skills.
• Flexible volunteering hours, regular check ins and recognition of your contribution.