Head of Workforce Management & Vendor Governance

Klarna is seeking an Accountable Lead for Workforce Management to own forecasting, staffing, and operational execution for Financial Crime Ops in the UK. You will lead the in-house WFM team, govern vendor partners, and ensure the right people with the right skills are in the right place at the right time.

This is a high-impact, data-driven leadership role across in-house and vendor operations. You will own forecasting models, staffing plans, real-time management, and cost-per-case metrics,