Head of Visitor Experience & Engagement

Serpentine is seeking a Head of Visitor Engagement to lead our Visitor Experience strategy and standards across the organisation. You will champion the visitor perspective, embed four experience standards-Safety, Welcome, Connection and Efficiency-and transform front-of-house operations into an audience-focused function.

Working with the Director of Audiences, you'll develop the Visitor Experience strategy, build the team, and influence colleagues to prioritise inclusive and engaging encounters