Head of Tenancy

Overview

Job Title: Head of Tenancy
Location: Kensington Office, Harding Green

Working Hours: Monday to Friday: 8:45 am to 6:00 pm (with an hour for lunch); Possible to work from home 1-2 days a week; Rotational half-day Fridays

Key Responsibilities

• Lead and oversee the tenancy progression function, ensuring compliance with all lettings legislation and AML regulations.
• Develop and implement streamlined processes to improve efficiency and service delivery.
• Act as the main point of escalation for tenancy-related queries, compliance concerns, and operational challenges.
• Arrange and execute tenancy agreements, deposit registrations, inventories, check-ins, check-outs, renewals, and end-of-tenancy processes.
• Provide expert support and guidance to self-employed agents on tenancy and compliance matters.
• Maintain up-to-date knowledge of lettings legislation and ensure the business remains compliant at all times.
• Mentor, develop, and manage tenancy progressors and future hires within the team.
• Build strong relationships with agents, landlords, and tenants, ensuring clear communication and high service standards.
• Collaborate with senior leadership to align tenancy operations with the wider strategic goals of Harding Green.

Requirements

• ARLA Level 3 Qualification
• Significant experience in tenancy progression and lettings operations, ideally at management or leadership level.
• In-depth knowledge of lettings legislation, compliance, and best practice processes.
• Proven ability to lead a team, mentor junior staff, and foster a collaborative working culture.
• Strong organisational skills with the ability to prioritise effectively and remain composed under pressure.
• Excellent communication and stakeholder management skills.
• Proactive and solutions-oriented mindset, with a track record of improving operational processes.
• A hard-working, driven, and professional attitude.

What We Offer

• A leadership role in a dynamic, fast-growing company.
• The opportunity to shape the future of our lettings business and tenancy operations.
• Share options in Harding Green.
• 25 days holiday + Christmas holidays.
• Rotational half-day Fridays (up to 13 extra days a year).
• Flexible working arrangements, with the option to work from home 1-2 days per week.
• Ongoing professional development and training.
• A supportive, collaborative team environment.
• Laptop provided for home use.