Head of Technology (UK)

Overview

Overview: Sr Manager - International Technology is responsible for leading the execution of scalable, secure, and guest-centric technology solutions throughout the UK/Europe.

Key Responsibilities

• Strategic Leadership
• Define and execute the UK/European technology roadmap aligned with global business strategy
• Responsible for regional Strategic Leadership and Global Tech alignment
• Oversee technology budgets, ensuring efficient use
• Identify and deploy innovative digital tools that enhance guest experience, streamline operations, and support market growth

• Technology Operations
• Oversee technology support operations across (REGION) POS, KDS, inventory, supply chain, and reporting
• Manage customer-facing platforms including CRM, loyalty, digital ordering, delivery integrations, and marketing technology
• Ensure seamless tech implementation for new restaurant openings and market entries.
• Ensure data integrity and compliance

• Team & Culture
• Lead and mentor a distributed team of technology professionals and vendor partners.
• Build a culture of innovation, collaboration, and accountability across technology and restaurant operations
• Serve as the regional technology representative within the global leadership team. Bridges Global Digital Strategy with regional operational needs

• Vendor Management
• Manage vendor relationships and technology contracts across multiple markets
• Evaluate and negotiate third-party solutions to drive ROI and operational scalability. Maintain compliance with GDPR and regional data-privacy standards
• Ensure system uptime, service SLAs, and rapid issue resolution to support daily restaurant operations
• Partner with franchisees and field operations to deliver training and consistent technology adoption

Qualifications:

• Bachelor's degree in Information Technology, Computer Science, or related field is preferred. (MBA preferred)
• 10+ yrs in tech leadership roles within restaurant, retail, or hospitality sectors
• Proven success in multi-market technology oversight
• Expertise in digital and restaurant technology platforms
• Understanding of cybersecurity & regulatory market environments
• Ability to manage cross-functional teams & complex vendor ecosystems

Compensation: Competitive salary