Head of Technical Compliance Assurance

We are seeking a Head of Technical Compliance & Assurance to lead the technical assurance function across a UK-wide estate of approximately 800 buildings.

This role will provide objective, risk-based assurance that engineering governance, statutory compliance arrangements, Safe Systems of Work, dutyholding, competence and technical controls are appropriately designed, implemented and operating effectively.

Job Description

Working closely with the Technical Services Director, central technical assurance teams, operational delivery, HSEQ, technical risk management, client representatives and change management teams, you will deliver a clear, evidence-based view of technical compliance, control effectiveness and assurance confidence.

The role maintains independence from operational delivery activities to provide objective assurance while supporting safe and compliant service delivery.

Key Responsibilities

• Lead the technical assurance function, providing evidence-based assurance that legal, contractual and technical requirements are effectively identified and managed.
• Develop and maintain a risk-based technical assurance framework covering disciplines, sites, suppliers, systems, dutyholders and high-risk activities.
• Define and implement assurance methodologies, including evidence standards, sampling approaches, finding classifications and closure verification requirements.
• Assess the design and effectiveness of controls relating to competence, dutyholding, maintenance, statutory inspections, Safe Systems of Work, asset data, subcontractors and change management.
• Lead and support the operational Safe Systems of Work community, including Authorising Engineers, Authorised Persons, Competent Persons and Responsible Persons.
• Conduct thematic and cross-site reviews to identify systemic weaknesses, recurring issues and root causes across the estate.
• Own technical assurance reporting, providing clear assurance opinions, trend analysis and actionable insights to senior stakeholders.
• Independently verify corrective actions, support technical incident investigations and provide assurance input to technical risk management activities.

Professional and Personal Competencies/Qualifications

• Essential qualifications should reflect the formal technical authority of the role.
• Relevant Degree or HNC in an engineering discipline.
• Professional engineering registration.
• Lead Auditor qualification or equivalent assurance experience.
• NEBOSH or IOSH qualification.
• Discipline-specific qualifications linked to previous dutyholding appointments.

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it's hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart.

ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government's Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.