Head of Supply Chain & Customer Fulfilment

Aromatics & Energy is seeking a highly capable and business-oriented Head of Supply Chain & Customer Fulfilment to lead and develop our end-to-end supply chain organization.

The position serves as the central integrator between our Commercial and Operations organizations, ensuring that customer demand, production capabilities, feedstock availability, inventory, tank capacity and logistics resources are aligned to maximize business performance.

As the owner of the end-to-end execution process, you will lead all supply chain planning, customer fulfilment and logistics activities, balancing customer service, working capital, operational constraints and profitability.

The role is a key member of the Aromatics & Energy leadership team and represents the third operational pillar of the business alongside Commercial and Operations.

Responsibilities

Team Leadership

• Disciplinary lead of supply chain, customer service and logistics team

Sales & Operations Planning

• Responsible for Sales & Operations Planning process. Develop and maintain short-, medium- and long-term supply / inventory plans, thereby balance customer demand, production capacity, feedstock availability, inventory levels and logistics capabilities

Customer Order Fulfilment

• Responsible for order fulfilment process from customer order through delivery. Ensure reliable service levels and excellent customer experience.

Inbound and Outbound Logistics

• Manage inbound and outbound logistics activities, including marine, road and rail transportation where applicable. Ensure safe, cost-effective and reliable logistics execution.

Capability, Process and Performance Development

• Develop capabilities, business processes and performance standards across all functional areas. Drive standardization, simplification and automation of workflows where appropriate.

Qualifications and Experience

Required

• University degree in Engineering, Business Administration or a related discipline.
• Significant leadership experience in Supply Chain, Planning, Operations or Logistics within an industrial environment.
• Strong understanding of production planning, inventory management and customer fulfilment. Experience with ERP-based planning environments.
• Strong analytical and business decision-making capabilities.
• Demonstrated leadership experience managing and developing teams.

Preferred

• Experience in petrochemicals, refining, terminal or other process industries.
• Experience implementing integrated planning, S&OP or business planning processes.
• Experience driving operational excellence or process improvement initiatives.

Benefits

The position is full time 35 hours per week. We offer a competitive salary and benefits package to support this.

• 25 days holiday plus bank holiday increasing to 27 days with service
• Life assurance
• Company pension
• Healthcare Scheme
• Bike to Work / Electric Car scheme
• Volunteering days