Head of Student Experience

Blackpool and The Fylde College (B&FC) is looking for an ambitious and student-centred leader to take forward our vision for an outstanding student experience. This is a unique opportunity to influence every stage of the student journey at one of the UK's most respected Further and Higher Education colleges. The post is full-time and based across our campuses on the Fylde Coast.

• Driving the Student Experience Strategy: Lead the implementation of B&FC's Student Experience Strategy in alignment with the Strategic Plan, ensuring it delivers measurable improvements in engagement, retention, and progression across all areas of the student journey.
• Championing the Student Voice: Develop and embed effective mechanisms for capturing student feedback and insights, ensuring the student voice influences institutional decision-making and continuous improvement.
• Enhancing Student Engagement & Belonging: Oversee the delivery of enrichment activities, campaigns, events, and co-curricular initiatives that foster community, belonging, and personal development, working collaboratively with internal teams and the Students' Union.
• Leading Student-Facing Services: Provide strategic leadership for key student support services, including Learning Resource Centres and careers education, ensuring provision is high quality, inclusive, and aligned with regulatory and quality benchmarks.
• Using Insight to Drive Improvement: Harness data and analytics to monitor student satisfaction, behaviour, and engagement - translating insights into targeted initiatives and contributing to internal performance reviews, quality assurance, and access and participation planning.

You'll be joining a progressive, sector-leading institution recognised for its technical excellence, high student success rates, and commitment to social mobility. As part of the College's strategic leadership, you will have the opportunity to influence and innovate at scale - leading services that make a meaningful impact on student lives and outcomes.

We're proud of our inclusive and ambitious culture, and we're looking for someone who shares our values and believes in the power of education to change lives.

We may close this vacancy early if we receive sufficient applications, so if this exciting leadership role aligns with your values and experience, please submit your application by Thursday 16 October 2025.

Interviews will take place w/c 3 November 2025.