Head of SME

Role Purpose

Lead and develop SME trading operations, driving strategic growth, operational excellence, and client satisfaction. Responsible for shaping broking and distribution strategies, managing key relationships, and ensuring delivery of high-quality insurance solutions across the SME portfolio.

Key Responsibilities Trading Strategy & Execution

• Develop and implement strategies to grow revenue, improve conversion, and enhance retention.
• Set and monitor performance targets across new business, renewals, and cross-sell activities.

Performance Management

• Analyse trading data to identify trends and opportunities.
• Lead regular trading reviews with internal and external stakeholders.

Market Engagement

• Build strong relationships with insurer partners to secure competitive terms and schemes.
• Negotiate capacity, pricing, and service levels to meet trading objectives.

Team Leadership

• Lead, mentor, and develop sales and support teams.
• Promote a high-performance and collaborative culture.

Digital & eTrade Optimisation

• Enhance online quote journeys and eTrade performance in collaboration with digital and product teams.
• Ensure trading platforms operate efficiently and accurately.

Compliance & Governance

• Ensure all trading activity complies with FCA and internal risk frameworks.

Financial Performance

• Manage budgets, forecasts, and performance metrics to achieve financial targets.

Stakeholder Collaboration

• Partner with internal teams to deliver integrated solutions and improve client outcomes.

Experience & Qualifications

• Proven leadership in commercial SME broking.
• Strong commercial acumen and strategic mindset.
• Excellent communication and interpersonal skills.
• In-depth understanding of insurance products, markets, and regulation.
• Demonstrated success in driving growth and managing change.

Core Competencies

• Leadership: Inspires and motivates teams.
• Client Focus: Puts clients at the heart of decisions.
• Integrity: Acts with professionalism and honesty.
• Innovation: Continuously seeks improvement.
• Collaboration: Works effectively across teams.
• Resilience: Performs under pressure.

Success Measures

• Achievement of revenue and profit targets.
• Strong client retention and satisfaction.
• High team engagement and operational efficiency.
• Delivery of strategic initiatives aligned with growth and compliance.