Head of Service Design & End-to-End Experience

TUI Cruises GmbH is looking for a Service Design Lead to form and lead a new service design practice, shaping end to end customer experiences across digital and physical channels. You will recruit and mentor a team, establish methodologies, and partner with senior leaders to transform how services are designed and delivered for millions of customers.

You will work cross functionally with product, UX research, technology, and business units, driving customer centered approaches at the executive