Head of Service - Quality and Performance

Where Quality Leads, Better Lives Follow.

Lancashire County Council is entering a significant period of transformation across Adult Social Care. With Local Government Reorganisation ahead and a clear ambition to strengthen quality, practice and lived experience, this is a pivotal moment for the county. We are creating a new, strategic leadership role to embed sustainable quality improvement at scale, influencing services that support thousands of residents across Lancashire.

Reporting to the Director of Strategic Commissioning and Quality, this postholder will lead a new function spanning practice quality, commissioning and market oversight, workforce development and cultural change. You will shape and deliver a directorate-wide Quality Improvement Strategy, strengthen audit and assurance, enhance professional leadership across social work and occupational therapy, and drive continuous improvement across operational and commissioned services. This role bridges operations and commissioning, ensuring insight turns into measurable impact.

You will bring a strong track record of leading improvement in regulated environments, the credibility to influence partners, and the ability to shift culture towards learning, openness and strengths-based practice. Strategic, politically aware and collaborative, you will be motivated by leading change that improves outcomes for people and communities.

This is a unique opportunity to shape a new strategic function, influence system-wide improvement and leave a lasting mark on Adult Social Care in Lancashire.

For a confidential conversation, please contact: Anita Denton (), Zarvesha Rasool () or Helen Alwell () from our recruitment partners Tile Hill.

Closing date: midnight on Sunday 29th March 2026

To apply:

To apply, please submit an up-to-date copy of your CV (three sides of A4 maximum), along with a supporting statement (three sides of A4 maximum) detailing your experience, and achievements and addressing the key criteria for the role set out on this site and using examples to demonstrate how you meet the requirements. Documents should be uploaded via our website, please include and upload the below information in two documents only. If you experience any issues whilst applying, please contact .

Applications should include:

• Full contact details;
• Names, positions, organisations and contact details for two referees (we will ask your permission before contacting referees);
• Details of your notice period
• Notification of any dates when you are not available for an interview

At Tile Hill, we are committed to inclusion and accessibility. We champion and support all individuals to ensure everyone feels valued, listened to and motivated to get the very best out of each recruitment process and that processes are designed to meet the needs of individuals. If you have any specific requests and would like a confidential discussion with the Tile Hill team, then please email .