Head of Retail

At Adare Manor, our vision is "Beyond Everything" - a commitment to creating magical, unforgettable experiences for our guests and team alike. As a globally celebrated luxury resort, we are proud to have been awarded the prestigious Forbes Five Star rating and honoured with Michelin's highest distinction - 3 Keys. From our Michelin starred dining to world class golf, including hosting the 2027 Ryder Cup, Adare Manor is a place where excellence thrives.

As our retail portfolio continues to expand and evolve, we are seeking a Head of Retail to lead all aspects of our on property and digital retail experience.

About the Role

As Head of Retail, you will oversee the full retail ecosystem of Adare Manor, including Harry Lowe's, The Boutique, the Adare Manor Online Shop, the Golf Pro Shop, Padel Club and future retail developments. You will shape and execute our retail strategy, elevate product curation, and ensure our retail operations reflect the exceptional standards of the resort. Reporting to the Director of Estate Operations, you will collaborate closely with Purchasing, Finance, Marketing, Golf, Culinary, and external suppliers to deliver an elevated, commercially strong, luxurious retail experience across all channels.

Key Responsibilities

• Lead and manage the end to end retail strategy across all retail outlets and online platforms.
• Oversee daily operational excellence across Harry Lowe's, The Boutique, Online Shop, Golf Pro Shop, Padel Club and any future retail ventures.
• Curate and develop luxury product ranges aligned with the Adare Manor brand, collaborating with internal teams and premium suppliers.
• Manage buying, procurement, stock planning, and inventory control to ensure optimal stock levels and strong commercial performance.
• Ensure all retail spaces maintain exceptional visual merchandising, product presentation, and brand integrity.
• Drive sales performance through KPI management, data analytics, and continuous improvement initiatives.
• Lead the ongoing development of the Online Shop, ensuring seamless UX, product accuracy, fulfilment quality, and revenue growth.
• Elevate the guest experience by embedding Forbes, LQA, and Adare Manor service standards across all retail interactions.
• Oversee recruitment, development, coaching, and performance management of the retail team, fostering a culture of luxury service and accountability.
• Support the creation and execution of promotional initiatives, product launches, and retail partnerships.
• Ensure compliance with cash handling procedures, safety policies, audit requirements, and operational standards.