Head of Reservations & Loyalty - Luxury Hotels

A leading hotel group is seeking a Regional Head of Reservations in Greater London to oversee reservation operations across two properties. The role requires implementing pricing strategies, enhancing team skills through training, and ensuring excellent customer service to maximize both guest satisfaction and hotel profitability. Key responsibilities include collaborating with other departments and driving membership enrollment in the Lore Discovery program. Strong communication and hotel operations experience are essential. Competitive perks include employee discounts and paid volunteering leave.