Head of Programme Office (Programme Manager)

Head of Programme Office (Programme Manager)

31 July :00am

Length of contract: 2 years fixed-term contract

Location: Manchester

About us

We make final decisions on complaints that have not been resolved by the NHS in England and UK government departments and other public organisations. During the 2015-16 business year, we handled 29,046 cases and investigated or resolved 4,085 cases.

When an investigation leads to an upheld complaint, we seek appropriate redress for any unremedied injustice or hardship suffered by the complainant. This may involve an explanation of what went wrong, an apology, changes in procedures to prevent problems recurring, and, where appropriate, a payment.

We currently have around 475 employees based at our two sites in London (Millbank) and Manchester.

About the role

The Parliamentary and Health Service Ombudsman is delivering a change programme to transform how we deliver our services and achieve savings of 24% of our budget.

As Head of Programme Office, your role will be to manage the day-to-day delivery of the programme through to completion. We are seeking an experienced and innovative leader responsible for:

• Planning, designing, and monitoring the programme, and resolving issues
• Leading project managers, workstream leads, and programme support officers
• Acting as the day-to-day agent of the Senior Responsible Officer
• Representing the Senior Responsible Officer at events and meetings as required, and acting as delegate during their absence
• Managing relationships with senior internal and external stakeholders related to the programme
• Leading on embedding good programme and project management practices within the organisation

The successful candidate will have:

• Highly developed analytical and problem-solving skills
• Considerable experience managing programmes and delivering benefits across the public or private sectors
• A willingness to challenge preconceptions and offer well-reasoned judgments to all levels of stakeholders

How to apply

Your application should include a written CV and a supporting statement.

The supporting statement should be no more than 2 sides of A4 in font size 12, demonstrating why you are suitable for the role. Use examples to show how your knowledge, skills, and experience meet the person specification. Any competencies may be tested at interview.

Please consider the person specification and required competencies for the role.

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