Head of Product Operations

Responsibilities

• Lead the operational excellence of the European Product function
• Shape the product operating model across Europe
• Drive automation, standardisation, and cross-regional alignment with North American teams
• Own and continuously evolve the infrastructure, tooling, and operating model that supports product teams
• Act as a player coach, executing technical tooling and automation tasks while mentoring a small team of operations specialists
• Establish automated, transparent reporting channels that keep cross-functional business stakeholders aligned with product roadmaps and progress

Requirements

• Proven experience in Product Operations, Product Management Operations, or a similar strategic enablement role.
• Deep expertise with modern product management tooling and workflow automation.
• Experience designing scalable operating models and improving cross-functional ways of working.
• Strong understanding of AI applications within product development and operational excellence.
• Excellent stakeholder management skills with the ability to influence across regional and global teams.
• A continuous improvement mindset with a passion for building efficient, scalable product organisations.
• Dedicated Product Operations & Product Management Background: 5 or more years of professional experience, including a background as a practicing Product Manager followed by hands on experience building, scaling, and managing internal infrastructure within a Product Operations function.
• Advanced Tooling & Automation Mastery: Practical experience configuring and administering Jira, Airtable, Confluence, and Miro, including building custom workflows, databases, and API integrations.
• AI Curiosity & PDLC Automation: Experience leveraging generative AI, prompt engineering, or automation scripts to streamline the product development lifecycle.
• Modern Ways of Working & Coaching: Deep understanding of modern product management frameworks (continuous discovery, empowered teams, lean product development) with the ability to coach teams and collaborate with global operations peers.
• Pragmatic Compliance Integration: Experience navigating product delivery and compliance in regulated environments, translating complex requirements into automated, frictionless guardrails.
• Technical Scripting: Familiarity with JavaScript, Python, or automated workflow builders (like Zapier or Make) to connect product tools.
• Continuous Improvement Certification: Familiarity with Lean, Six Sigma, or Agile Coaching methodologies.

Core Competencies

Demonstrates expertise in Product Operations and Management, with a strong focus on automation, tooling, and cross functional collaboration. Proven ability to mentor teams while driving operational excellence and continuous improvement in product development processes.