Head of Product Operations - BPL

Join us as a Head of Product Operations where you'll own and evolve our product tooling ecosystem, ensuring it enables teams rather than slows them down. You'll drive adoption, consistency and data quality so decisions are based on trusted, comparable insights. You'll design and scale simple, effective ways of working, removing unnecessary process and empowering teams to move faster with greater autonomy. You'll build real-time visibility of the product portfolio, giving leadership a clear, accurate view of performance, capacity and delivery health. Acting as the connective tissue across Product, Engineering, Design and Risk, you'll surface and resolve blockers before they escape. We're looking for someone who doesn't just manage process, but improves, challenges and removes it where needed to maximise impact.

Essential Skills / Basic Qualifications

• Proven experience leading Product Operations, including defining prioritisation frameworks and decision making approaches
• Ownership of the product operating model and ways of working across teams
• Experience running product and engineering planning cycles end to end
• Track record of building and maintaining tooling and data infrastructure to support product visibility and strong tool hygiene
• Clear ownership of product data, metrics and reporting to enable informed decision making

Desirable Skills / Preferred Qualifications

• Experience shipping products within fintech or broader technology environments
• Exposure to scaling organisations, particularly in fast growth or scale up settings
• Hands on experience using AI tools to enhance product development or operations

You may be assessed on the key critical skills relevant for success in the role, such as risk and controls, change and transformation, business acumen, strategic thinking, digital and technology, as well as job specific technical skills.

This role is based in London.