Head of Platform Reliability & Global Support

Ring Inc is seeking a Head of Support & Service Reliability in Guildford to lead the global support function. This role requires transitioning to a proactive, platform-integrated reliability model while managing incident responses and customer satisfaction.

The successful candidate will have 10+ years of experience, particularly within multi-tenant SaaS environments. Responsibilities include overseeing platform performance and leading cross-functional teams to enhance operational readiness.