Head of Patient Experience & Service Excellence

A leading healthcare company in Sheffield is seeking a Customer Experience Manager to lead Patient Services teams. You will enhance the customer experience for patients, carers, and healthcare partners by providing strategic leadership and oversight of homecare services. Candidates should have strong experience in customer service leadership, a solid understanding of patient journeys, and the ability to drive continuous improvement. The role offers excellent benefits including 27 days of annual leave and a discretionary bonus scheme.