Head of Outbound Contact Centre Operations

Posted 4 hours 49 minutes ago by Blume Group

Permanent

Full Time

Other

Lancashire, Manchester, United Kingdom, M21 0

Job Description

Blume Group in Manchester is seeking a senior leader to run an outbound contact centre across three brands. You will report to the Chief Operating Officer and directly manage two Operations Managers, owning daily performance from 9am to 5pm with flexibility.

This on-site role drives conversion, cost per transfer and coaching across a busy floor. Blume is transitioning to omni-channel outreach including WhatsApp, web chat and digital funnels.