Head of Operations

Job Summary

The Head of Operations at the Donmar Warehouse is a critical role working in collaboration with all Donmar departments, contractors and freelance staff to ensure the smooth, safe and efficient running of all operational, facilities and Health and Safety processes.

Purpose of the role

The Head of Operations at the Donmar Warehouse is a critical role working in collaboration with all Donmar departments, contractors and freelance staff to ensure the smooth, safe and efficient running of all operational, facilities and Health and Safety processes.

The role will manage the Facilities & Operations Coordinator and ensure adequate coverage across required hours on a shift basis. Coordination, communication and direction to external parties such as security, maintenance and suppliers will ensure all needs of the organisation are met, with some availability out of hours by phone and email for the most part. Time off in lieu is given.

The Donmar Warehouse sites comprise the theatre, offices, a residential flat and include kitchens, bathrooms, plant rooms, etc.

Terms

Permanent, Full Time

Salary: £42,000 per annum

Working hours: Shift based pattern to ensure cover across Monday to Friday 8:30am-7pm with line report. On call and out of hours work as detailed in the job pack.

Key Dates: Applications Close at 10am on Monday 1 December. Late submissions will not be accepted. Round One Interviews: week commencing 8 December. Round Two Interviews: week commencing 15 December. Handover Days: early to mid January 2026.

Employer commitment

We believe that representation matters; diversity of identity, of perspective and of lived experience enriches our work and our lives. We recognise that the Donmar and the wider theatre industry is not representative of contemporary society in terms of workforce, artists and audience. We particularly encourage applications from those who are currently under represented both at the Donmar and more widely in the industry, and specifically from D/deaf or disabled, or neurodivergent applicants and applicants who experience barriers and inequity due to ethnicity, gender reassignment and/or socio-economic background.

Job Requirements

Essential

• Substantial experience in a management-related role, demonstrating evidence based decision making and professional learnings. This role may suit someone with a background in Stage Management, Technical Management or Front of House Management.
• Understanding of theatre operations, processes, and roles - or experience working within a similar creative live performance environment.
• Experience in line management.
• Experience in managing external suppliers, contractors or freelancers.
• Experience writing, reviewing and managing process related documentation, risk assessments and other pertinent documents.
• Experience of supporting the delivery of organisational strategy, through clear and effective planning and reporting.
• Experience of managing aspects of Health & Safety in a professional environment and an understanding of related legislation.

Job Responsibilities

Building Management

• Managing a shift based work pattern between yourself and the Facilities Coordinator to provide minimum one on site coverage between 8.30am - 7pm Monday - Friday (excluding public holidays).

Stakeholder Management

• Liaising with a variety of contractors, freelancers and internal staff to ensure all planned and unplanned maintenance is delivered to high standard and in a timely fashion.

Health & Safety, Security and Training

• Work closely with the Director of Technical and Production and external consultants/contractors to ensure the Health & Safety and Security compliance requirements of both buildings are met, including leading regular audits and inspections and carrying out/organising improvements across departments.

Project and Systems Management

• Being the first point of contact for all departments in the company on any issues that might arise with facilities or IT.

Apply

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