Head of Operations

Posted 4 days 3 hours ago by ACF

Permanent
Full Time
Other
England, United Kingdom
Job Description
Overview

Join The Social Change Nest as Head of Operations. Streamline systems, run HR & payroll (Hive), manage risk and help grassroots groups thrive.

Application Deadline

10/16/2025

Job Description

At The Social Change Nest, we're radically transforming the funding landscape to strengthen civil society. We remove financial and administrative barriers for communities, grassroots groups, and informal movements, enabling them to access funding and focus on their core mission. We also work closely with funders, providing Grant Distribution and Fund Management services to support social action with confidence and transparency.

  • WHAT WE OFFER:
    • An exciting job where you can meaningfully contribute to grassroots social change
    • Flexible, hybrid working arrangements
    • Opportunities for professional development and growth
    • A close knit, supportive and collaborative team environment
Your Role

As Head of Operations, you'll report to the Director of Operations and lead seamless, values-driven operations across SCN and SCH to power impact and growth.

  • Own core operations: embed fit-for-purpose tools, systems and process maps; deliver regular performance and risk reporting.
  • Line manage the Operations Manager and HR Manager; set objectives, manage capacity and nurture development.
  • Co-develop and run the Social Change Hive (payroll & employment service) with the CEO/HR Manager.
  • Oversee HR operations for staff and Hive clients: onboarding, changes, exits, monthly payroll and salary sacrifice schemes.
  • Advise and support clients on operations, governance, compliance and systems; review subcontracting and non-standard terms.
  • Partner with Finance on grants/sub-grants and with Governance/Risk on contracting risks, incidents and the risk register.
  • Champion a positive, trauma-informed culture; drive continuous improvement and alignment across the Social Change Group.
What You'll Need
  • Significant operations leadership experience in fast-paced or start-up settings.
  • Excellent project management, organisation and attention to detail; able to prioritise multiple workstreams.
  • Hands-on experience with operational systems (CRM, project/capacity tools) and reporting.
  • Strong HR operations knowledge, including policies, onboarding/offboarding and payroll oversight.
  • Working knowledge of basic company law; confident drafting/reviewing contracts.
  • Proven line management skills and clear, confident stakeholder communication.
  • Understanding of compliance and risk management frameworks and reporting.
  • Commitment to SCN's trauma-informed, values-led approach.
Location

London (Hybrid)

How to apply

For the full job description and application form visit: