Head of Operations

17 July 2025

Built on the exceptional foundations of six leading event and community brands, Techoraco has been connecting leaders in fibre, towers, data centres and markets for over 25 years. With this heritage at our core, we are dedicated to using our strength, expertise, scale and standing to drive forward the most efficient and the most effective marketplaces across digital infrastructure and technology.

ABOUT THE COMPANY

Techoraco, a long-standing and trusted provider of large-scale, international networking events, memberships and news, that cover the complete digital infrastructure ecosystem from fibre, data centres, wireless access, subsea and satellite. For over two decades, our events have connected the leaders from more than 150 countries at our series of powerhouse events including: ITW, Metro Connect USA, Capacity Middle East, Datacloud Global Congress and Capacity Europe.

The techoraco operations team is responsible for the operational delivery of over 20 annual telecoms and technology events and exhibitions, across North America, South America, Europe, Africa and Asia. Our events range from intimate leadership gatherings of 300 attendees to our flagship events of 5000+ attendees.

JOB PURPOSE

The Head of Operations will be an experienced manager coaching and developing Operations Managers and Operations Coordinators in the delivery of their allocated events as well as planning their own events. They will be responsible for overseeing and executing large scale events and will have complete operational management, including full budgetary control whilst maximising profitability.

PRINCIPAL ACCOUNTABILITIES

Team Related

Demonstrates strong leadership presence with the ability to inspire and motivate

Develop a high-performance culture by championing best practices and professional development

Acts as a trusted adviser and role model, leading by example with confidence and integrity

Building a 'one team' ethos for all levels of the operational functions so that there is an expansion of career development, succession planning and opportunities across the teams as well as sharing of skills and best practice

Manage and develop direct reports using KPIs to track performance

Recruiting and training new members of the team

Event Related

Responsible for event delivery - with end-to-end accountability for operational management of all events including customer journeys and improving onsite experience

Developing and monitoring clear project operational milestones

Maximising the profitability, sustainability, and quality of each event through effective project and cost management, costs to deliver target profit margins

Focusing on continuous improvement: learning from other events, customer feedback groups, industry technology and innovations

Managing end-to-end delivery of events each year of varying size, format, and complexity across a range of geographies

Responsible for risk and compliance at events - ensure security plans are adhered to and that each event has a full risk and sustainability assessment

Working with sales team to create packages that are innovative and profitable, identifying fixed vs variable costs and securing appropriate margins and delivery on ROI

Monthly reporting of costs vs revenues and detailed budgets and explanation of monthly variances with the Event Operations Director

Adding value to the bottom line and the customer experience through innovative operations solutions and by establishing new profitable, distinct features at events.

Highlighting clear financial and operational milestones with teams and cross departments

KEY INTERFACES

Venues and venue sourcing team

Suppliers

Event team - sales, production, marketing, customer services, editorial

Own team - operations

Management team

Business specialists - legal, risk, data protection, security, compliance

KNOWLEDGE, EXPERIENCE AND SKILLS

ESSENTIAL

An established track record of delivering international, large scale and complex events and awards in the B2B or B2C space managing both large scale exhibitions (150+ stands) and multi stream conferences globally

Technical experience from floor plan creation, rigging, health & safety, introducing creative flair to networking experiences

Demonstrable experience in collaborating successfully with partners ancillary to a large-scale event (could be the city, transport, party, or other partners)

White glove experience for clients and customers implementation

Extensive experience in team management/ line management experience for 3+ team members, able to demonstrate coaching and people development

Solid examples of building and refining a high-quality event delivery experience for all customer groups

Solid project management/oversight, collaborative nature combining strategic thinking, and attention to detail

Tangible examples of experience in implementing innovation and creativity for large scale international events over 5000+ people, 150+ stands, 120+, meeting rooms

Led and implemented ESG and DEI initiatives for events

Experience in venue and supplier contracting and negotiation upwards of £2.5m

Proven experience in managing compliance and roll out risk policies and documentation affecting international events and large-scale exhibitions without damaging the customer experience

Proactive and takes initiative by being able to identify problems, research and evaluate options creatively and innovatively

Self-motivator and team motivator

Confident decision-making, thought leadership and a focus on finding solutions and achieving results by taking accountability and ownership of decisions made

Experience of developing and delivering new ideas, even in the face of long-established status quo

No obstacles to international travel

Right to work in the UK without need for visa sponsorship

DESIRABLE

Project managing events/projects and teams in other departments

Experience of using and working with Salesforce, CVENT, NetSuite, ASP

First Aid qualified/IOSH Managing Safety Certificate

BEHAVIOURIAL COMPETENCIES

Work well under pressure and to deadlines

A willingness to travel and work late/overnight shifts on occasion

Self-confident and clear decision making

Agile and adaptable

Conflict competent and opinionated

Manages change and is open to change

Solutions orientated

BENEFITS

Our new normal way of working is a two-and-a-half-day weekend (when events permit) and the ability to work flexibly mixing office and home-based working. Currently, staff are required to be in the office a minimum of one day a week, usually on a pre-agreed day (when broader team are in).

You will receive a competitive salary as well as other benefits, including paid holidays, discretionary gifted days

Access to LinkedIn learning for training and upskilling

We are also an equal opportunities employer, welcoming applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age

We offer a competitive compensation package which empowers our employees to thrive both professionally and personally. Our benefits package includes medical, dental and vision coverage, employer matching retirement plan, flexible work arrangements, vacation time & paid holidays, tuition reimbursement & learning resources.

Techoraco provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.