Head of Online Student Success & Experience

Heriot-Watt University Malaysia seeks a Head of Student Success and Experience to develop and implement a comprehensive student retention strategy on the Online Campus. This senior leadership role will oversee a dedicated team, ensuring high-quality support for students. The position demands strong leadership, communication, and data-driven decision-making skills to enhance student satisfaction and outcomes in a global learning environment. The role could be based in Edinburgh or Dubai, with flexible working options available.