Head of Onboarding Delivery & Oversight
Posted 1 hour 45 minutes ago by Schroders
London, United Kingdom
Job DescriptionWho we're looking for
This is an opportunity to take on a highly visible global leadership role at the centre of Schroders' onboarding activity. We're looking for someone who enjoys bringing structure, pace and clarity to complex delivery, can build confidence with senior stakeholders, and wants to shape how onboarding is managed across regions. You'll lead a team of senior case managers and case managers, set high standards for delivery and client experience, and provide clear oversight of work performed through our offshore hub. Reporting to the Global Head of Onboarding, you'll have the scope to influence priorities, improve ways of working and make a tangible impact on how we deliver for clients.
About Us
Schroders is a global investment manager which provides active asset management, wealth management and investment solutions. We aim to provide excellent investment performance to clients through active management. We serve a diverse client base that includes pension schemes, insurance companies, sovereign wealth funds, endowments, foundations, high net worth individuals, family offices, as well as end clients through partnerships with distributors, financial advisers, and online platforms.
Established in 1804, we have around 5,500 people across 36 global locations. Schroders' success can be attributed to its diversified business model, spanning different asset classes, client types and geographies.
The base
We moved into our new HQ in the City of London in 2018. We're close to our clients, in the heart of the UK's financial centre and we have everything we need to work flexibly.
What you'll do
Own the case management model, including intake, prioritisation, planning and delivery of onboarding events.
Provide oversight and challenge of activity performed by the Indian Operations hub.
Act as senior escalation point for complex, high-value or high-risk onboarding.
Own regional relationships with Distribution, Legal, Compliance and Product.
Report on pipeline, risks and dependencies to the Global Head of Onboarding