Head of Neighbourhood Operations

Head of Neighbourhood Operations Homeworking - Covering the North West including Chester, Liverpool & Manchester £62,052 - £65,318 per year plus Company car or car allowance 37.5 hours per week

We're looking for a Head of Neighbourhood Operations - a key leader who puts people and communities at the heart of everything we do.

In this role, you'll join our Housing Operations team and lead our North West housing colleagues to ensure high quality management of homes, neighbourhoods and local services. You'll champion exceptional customer engagement, build strong relationships with partners and stakeholders, and inspire teams to deliver services that truly make a difference.

The role of Head of Neighbourhood Operations will include:

• Supporting the development of and leading on implementation of local engagement plans to ensure Sanctuary becomes and remains front and centre in the community
• Leading regional Neighbourhood Operational teams to deliver a responsive, customer focused and sustainable Housing and Neighbourhood Management service
• Acting as a key point of contact and engagement for local stakeholders, supporting operational and customer service teams
• Leading high performing regional Neighbourhood operational teams to deliver the balanced scorecard performance metrics, exemplary service standards and compliance
• Ensuring strong governance arrangements are in place around all compliance, Health and Safety, Building Safety and Water Management activities

Skills and experiences:

• Previous experience of leading a team located across several locations, with the customer at the heart of the business
• CIH Level 5, or willingness to achieve this qualification
• A knowledge and understanding of the political landscape of the region
• Experience of managing projects with strong management skills
• Excellent interpersonal and customer service skills
• This role will involve driving on company business. In order to drive a company vehicle, drivers must hold a full valid UK driving licence

Why work for us?

We are a not-for-profit housing association, and own and manage around 125,000 homes. We foster a diverse and inclusive culture, and nurture and reward talent. Our customers are at the heart of all we do, and colleagues help make a real difference to people's lives.

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays
• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans
• Wellbeing support and tools
• Staff Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
• Role salary is £55,847 with an additional policy allowance of £6,204 per annum (rising to £58,787 with an additional policy allowance of £6,531 per annum after 12 months, subject to satisfactory performance)

Interviews to take place on the 16th March 2026

If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you -

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers' needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary's commitment to our Disability Confident employer status.

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.

We work closely with the Home Office in order to prevent illegal working.

Sanctuary Housing Services Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.