Head of Lawyer Support

About Lawhive

We're on a mission to make sure everyone has access to the law.

Lawhive is an online platform for consumers and small businesses to get legal help for a fraction of the cost of a law firm. Our platform combines regulated human lawyers collaborating alongside the world's first AI lawyer, specifically built for consumer legal work.

Equal access to the law is one of the biggest and most pressing unsolved problems in society today. We're passionate about leveling the playing field and believe access to the law should be a basic utility in society.

Our AI lawyer Lawrence is built on top of our own fine tuned LLM and recently passed the UK's bar exam equivalent.

We're backed by some of the top US and UK VC funds including Google Ventures, Balderton Capital and TQ Ventures. We recently secured a $40M Series A funding round to facilitate international expansion and to grow our team, representing one of the five largest Series A rounds in Europe for 2024.

The Role

This role is about supporting our lawyers in providing exceptional legal service to clients. The role involves organising filing systems, managing client communication, and preparing legal documents, as well as handling mail and providing administrative support to lawyers. It's ideal for someone early in their legal career, requiring c.1-2 years of experience. Strong organisational skills, attention to detail, and multitasking are essential, along with discretion in handling sensitive information.

Key responsibilities

• Oversee and maintain physical and digital filing systems
• Quality assure and supervise the handling of calls, emails, and correspondence with clients on behalf of lawyers
• Review and improve existing processes
• Apply technology and automation to established processes to allow for efficiency whilst future proofing our foundations
• Be an escalation point for the team who process and distribute incoming and outgoing mail
• Assist lawyers in case management and document preparation
• People manage the team

Experience required

• Associate's or Bachelor's degree in legal studies, paralegal studies, or related field
• Experience of working in a legal setting
• Strong knowledge of legal terminology and procedures
• Excellent organizational and time management skills
• Experience in optimising processes and procedures
• Attention to detail and accuracy in document preparation
• Strong written and verbal communication skills
• Ability to multitask and work under pressure
• Discretion in handling sensitive information
• Ability to work in a fast-paced environment

Desirable

• Knowledge/Experience working with local councils or housing associations
• Knowledge/Experience working within a law centre or pro bono charity
• Knowledge/Experience in family law & private client

UK Benefits:

️ 34 Holidays (25 days annual leave + your birthday off + bank hols in England)

Equity (Share Options)

Pension

️ Regular team building activities and socials!

20% off legal fees through Lawhive

US Benefits:

Healthcare benefits: 'Premium' plan with 100% employee cover and 50% dependent cover

️ Vacation: 20 days + 11 Federal holidays + 1 day of Birthday leave

401k: Matching contribution up to 2% of salary

Equity: Options in Lawhive LTD