Head of Landlord Compliance

Would you like to join us on a mission to tackle the housing crisis in the East of England? We're Flagship Homes, a social housing provider with a big heart and a real passion for Equality, Diversity and Inclusion. Not only will you be part of something truly meaningful, you'll also enjoy fair pay and some pretty great perks.

We're all about our people and our customers. We live and breathe our values - Great People Doing Great Things, Relentlessly Improving Performance, Spending Money Wisely, and delivering top notch customer service.

Job Overview

We are pleased to share an opportunity for someone to join us as the Head of Landlord Compliance. This is a permanent role, working 37 hours per week, Monday to Friday, with Agile Working. The successful candidate may be based in any Flagship Housing office - Norwich, Melton / Woodbridge, East Dereham or Bury St. Edmunds.

Responsibilities

• Lead all Landlord Health and Safety (H&S) matters, ensuring homes and communal areas remain safe for tenants, contractors and the public in full compliance with legislation, including the Building Safety Act.
• Manage the compliance team's performance, deliver outstanding customer service, wisely manage expenditures and relentlessly improve performance across all operational aspects.
• Interface with safety enforcement agencies and fire authorities to ensure compliance and adopt best practices.
• Oversee component servicing and monitoring, ensuring compliance with Construction (Design and Management) Regulations (CDM) and using performance metrics to drive improvements.
• Advise the Board, maintain high customer service standards, and stay updated on regulatory changes.
• Develop strategy and produce detailed board reports with clear data and analysis to support decision making.

Qualifications

• Degree standard or equivalent, with an asset management or landlord compliance qualification, or significant relevant experience.
• Extensive experience delivering high quality landlord compliance services and a deep understanding of the affordable housing sector.
• Knowledge of the Housing Health & Safety Rating System and other key landlord compliance regulations.
• Strong leadership skills - able to promote a culture of growth and high performance within the department.
• Full valid UK driving licence.

Benefits

• Competitive salary of £65,000.00 - £69,000.00 per annum
• Company vehicle
• Flexible annual leave
• Private medical cover
• Death in service benefit / company pension
• Company sick pay
• Agile working environment to achieve a healthy work/life balance
• Opportunities for development (including apprenticeships, our Academy and various training options)
• Rewards Hub, as well as health and well being programmes and initiatives
• Empowerment - tools and systems to make the right decisions for resolving issues
• A Leadership Team that inspires, develops and supports you

Application Process

To apply please click "Apply online" below. You will be asked to attach your CV (in MS Word or PDF format) and provide a supporting statement, outlining why you're the right person for the job; please quote Reference Number 8592 and state that you are applying to be the Head of Landlord Compliance in your statement. If you prefer to send a 3 minute video supporting statement, please share the video's link in the supporting statement box.

Closing date: Midnight on 19.11.2025.

If you are successfully shortlisted, you will be contacted within 14 days of the application close date via email. Please make sure to check your email and spam folders regularly for email correspondence.

Interview dates: Monday 1st December 2025 and Wednesday 3rd December 2025 (via MS Teams). A second stage interview will be held in person at a later date, to be decided.

Applications may be reviewed, and candidates invited to interview ahead of the close date.

We regret that we are only able to contact shortlisted applicants. If you have not heard from us within 14 days of the closing date, your application has been unsuccessful.

No agencies please.

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