Head of IT

This is not a caretaker IT role. We want a builder, a decision-maker, and a leader.

We're looking for a Head of IT to lead the strategy, delivery, and evolution of our core systems. This is a senior role with real authority: setting direction, shaping product decisions, and building a development capability that delivers measurable commercial and operational impact.

The Platform

Our core systems are built on the CaseMaster Technology Framework a powerful, low-code / rapid-development platform designed for complex, data-driven case and workflow management.

You don't need to be a lifelong CaseMaster specialist, but you do need to enjoy working with configurable platforms, domain-specific frameworks, and database-centric systems, and be confident leading their evolution alongside modern engineering practices.

What you'll do

• Own and drive MPL's software and systems strategy, aligned to growth, client needs, and regulatory obligations.
• Lead the development and continuous improvement of our CaseMaster-based claims platform, integrations, and data services.
• Translate messy real-world operational problems into clear technical and product roadmaps.
• Own delivery end-to-end: prioritisation, quality, release, and iteration in a live environment.
• Balance speed, resilience, security, and scalability making pragmatic decisions when trade-offs matter.
• Provide senior leadership on information security, data protection, and client technology assurance.
• Build, lead, and develop a high-performing software and systems team.
• Decide what to build, what to configure, what to integrate, and what to retire.

What we're looking for

• Senior experience leading teams to deliver software in operational, data-heavy environments.
• Strong understanding of database-centric platforms, workflow engines, or case management systems.
• Familiarity with the .NET ecosystem and comfort working with domain-specific or low-code frameworks (e.g. CaseMaster or equivalents).
• Experience introducing modern engineering discipline (automation, testing, release control) into complex platforms.
• Confidence engaging with senior stakeholders and clients, translating technical decisions into plain English.
• Experience in insurance or claims is helpful, not essential we care more about your ability to handle complexity, regulation, and live delivery.

How you work

• You're commercially aware and outcome-driven.
• You like platforms that do real work, not slideware.
• You're pragmatic: you know when "perfect" is the enemy of "live".
• You're comfortable making decisions and owning the consequences.

Why MPL

• Technology here genuinely matters.
• You'll have real ownership, not just responsibility.
• You'll work directly with senior leadership who understand that software is a strategic asset.
• You'll shape how a specialist platform like CaseMaster is used, extended, and future-proofed not just maintained.