Head of Implementation & Customer Success

Rippling is seeking a seasoned customer success leader to join our Implementation team. As a first line manager, you will coach and develop a team of 6-8 Implementation Managers, engage on high priority customers and drive improvement on key metrics.

You will coordinate cross-functionally with our Sales, Product & Engineering and Support teams to ensure a seamless customer onboarding experience. You will lead through hands-on coaching, support hiring, resolve escalations, and collaborate to