Head of Impact and Quality

About the opportunity
As Head of Impact & Quality, you ll lead the department that covers impact measurement, evaluation of our programmes, data management, curriculum development, training and quality of tutors and other initiatives that drive the evidence-based culture of Action Tutoring. With a strong understanding of the charity's theory of change, you ll strengthen existing impact and quality processes and make strategic recommendations that develop these further. You ll play a vital role in helping the Senior Management Team balance quality and quantity with sustainable business decisions. As well as leading the department, you ll build external networks and represent the charity externally at relevant events, in person and online. As Action Tutoring begins planning for a new strategic cycle, you ll design, evaluate and advise on the scale up of pilots in new ways of achieving our mission.

Closing date: Monday, 27th October 2025 at 9am
Interviews: Monday, 3 and Tuesday, 4 November 2025. There may be a second round of interviews.
Start date: Ideally Monday, 1st December 2025
Contract and hours: Permanent. Full time. We offer flexible hours with 9.30-4 as core hours. A full working week is 37.5 hours. We are open to 0.8 or 0.9 FTE for the right candidate.
Place of work: This role can be remote, with occasional travel required. Our London office address is: 8-10, Fivefields, Grosvenor Gardens, London SW1W 0DH

Duties and responsibilities

People and Cultural Leadership

• You ll manage the workload distribution across the Impact & Quality department functions and teams, ensuring that projects are delivered according to strategic priorities.
• You ll line-manage a small team of managers who have responsibilities for curriculum, training, quality, insights and data management activities across the department.

Strategic and Senior Management

• You ll contribute to Senior Management Team discussions and decisions, representing the impact and quality functions, ensuring all decisions consider the implications on our evidence base, protecting the drivers of impact and maintaining our reputation as a sector-leading impact organisation.

Impact and quality oversight

• Leadership and oversight to ensure continued smooth implementation of a Randomised Control Trial lasting the first 6-9 months of this role.
• You ll be accountable for the development and implementation of the Impact Strategy of the organisation.

A full list of duties and responsibilities can be found in the job description attached to the BreatheHR advert.

Person specification

Qualifications criteria:

• The right to work in the UK.
• University degree or equivalent experience in a relevant field of quantitative or social research.

We are looking for some of the following attributes, though you might be more experienced in some areas than others:

• Excellent project management and project sponsor skills and experience, able to juggle multiple complex projects that are cross-organisational and manage external stakeholders.
• Able to manage other experts and get the best from them drawing from an interdisciplinary approach to your work.
• Enjoys leading a team, supporting development of manager skills and capabilities.
• Understands how a theory of change drives the development of delivery and is able to apply this to new modes of operations.
• Strong logical reasoning, able to break processes into logical steps and understands how to maintain excellent data management practices.
• A confident user of databases able to utilise the data it holds to generate insights for the SMT. Champion good data governance in collaboration with the Data Manager.
• Experience of Salesforce CRM would be desirable but not essential.
• Very familiar with the principles of evaluation and how to design evaluations to produce meaningful and reliable insights. This includes qualitative and quantitative activities.
• Experience of working with external partners to evaluate work. Experience of developing pilots or start-up scale organisations would be desirable but is not essential.
• Strong numerical skills, able to conduct diagnostic and predictive analysis of quantitative data sets.
• Strong written communication and research skills, able to produce clear and jargon-free reports and summaries that synthesise qualitative trends.
• Strong change management skills and experience, ensuring innovations are launched and embedded successfully.
• Able to plan at a strategic level, factoring in external environment trends, financial limitations and scalable solutions.
• In addition, the job holder is expected to substantially demonstrate the four competencies in our competencies framework at the Head of Level.

You will be likely be more successful in this role if you have:

• Experience working in the charity sector.