Head of Global Customer Operations & Transformation

We Are Stellify in Manchester is seeking a Head of Site to run the Manchester contact centre within a global CX operation. You will lead managers and language teams, own performance against client SLAs, and steer a multichannel Zendesk workflow to improve how contacts are handled across markets.

The role drives a major transformation programme, aligns with regional sites and outsourced partners, and ensures regulatory and client governance.