Head of Fraud

Location

London

Employment Type

Full time

Department

Fraud and Compliance

Role

We are looking for an experienced Business Operations Lead to own and lead Taptap Send's fraud strategy, ensuring our customers and business remain protected from financial crime and abuse. The ideal candidate is a strategic thinker with hands on experience in analytics and operations responsible for owning and driving improvements to a key metric. We're looking for someone with a background in fast moving startups, with bonus points for fintech and fraud experience.

You will develop and execute fraud prevention frameworks, optimize risk detection models, and collaborate with cross functional teams to continuously improve our fraud defenses while minimizing friction for legitimate users.

This role will play a critical part in driving growth while ensuring Taptap Send remains a trusted and secure platform.

Responsibilities

• Develop and implement a comprehensive fraud prevention strategy to detect, mitigate, and prevent fraudulent activities, balancing security with a seamless user experience
• Leverage data analytics to enhance fraud detection, transaction monitoring, and identity verification processes
• Collaborate with compliance, product, and engineering teams to ensure fraud controls align with regulatory requirements and user experience expectations
• Lead and scale fraud operations with tools, automation and data-driven insights to combat emerging fraud patterns effectively
• Stay ahead of evolving fraud tactics and regulatory trends, working with industry partners to strengthen the company's anti fraud capabilities
• Develop and grow the fraud team as we scale to new users, geographies and products

Requirements

• 8+ years of experience owning outcomes in an analytics and operations-intensive function (ideally fraud but not strictly necessary).
• Proven track record of building and scaling fraud prevention or similar programs in high-growth environments.
• Hands on experience with analytics, machine learning models, and automation tools.
• Strong background in data driven decision making, with proficiency in SQL strongly preferred.
• Bonus points for fintech experience.

Personal Attributes

• High ownership and ability to operate in a fast paced, high-accountability environment.
• Seeks out opportunities to unlock value by working harder and going further than others might.
• Recognizes challenges, accepts them as reality, and proactively proposes solutions.
• Willingness to travel periodically to meet with key stakeholders.

Also you are

• Outgoing - you love speaking to people and enjoy building meaningful relationships
• Execution Oriented - we have an 'impact first' philosophy and a lot to get done. You should be able to take an idea to implementation
• Mission Oriented - you are passionate about working for a net positive organisation / tech for good
• Organised - you have a system for how you approach your work that can keep you on track in a scrappy startup environment
• Driven - you thrive in a fast-paced, target oriented company

Taptap Send is an equal opportunity employer dedicated to building an inclusive and diverse workforce. All employment decisions are decided on the basis of qualifications, experience and business need. We strongly encourage applications who are members of underrepresented communities to apply.

If you require reasonable adjustments to be made during the recruitment process, please do not hesitate to let us know. Any information you provide us in this respect will only be used to accommodate your requirements.