Head of Fellowship Experience

Head of Fellowship Experience

Location: RSA House, London

Closing Date: 9am, 31 August 2025

Are you a seasoned leader in user and experience design, ready to take on a high-impact role in a purpose-driven organisation?

The Opportunity

We re looking for a Head of Fellowship Experience to shape and deliver an outstanding, end-to-end journey for our 30,000+ Fellows. You ll lead a talented team to design and enhance Fellowship experiences at scale, across digital platforms, lifecycle and ad hoc communications, and community engagement. Every engagement will be intentionally crafted to foster a sense of belonging and delight, ensuring that Fellows feel connected, inspired, and empowered throughout their journey.

About You

We are seeking someone with:

• Proven experience leading experience strategies in a member-based or customer-focused organisation, with audiences of at least 10,000+.
• A track record of designing digitally-enabled, scalable experiences that drive engagement, satisfaction, and retention.
• Deep expertise in user and experience design, with a strong grasp of user research, journey mapping, prototyping, and testing.
• Strong leadership skills with the ability to manage cross-functional teams and embed experience-led thinking across an organisation.
• A strong interest in both hands-on subject matter work and leading a team to deliver impactful experiences.

Download the job description today.

How to Apply
Click quick apply on our Careers page, submit your CV, and answer a few short questions. No cover letter needed!

We screen and interview candidates on a rolling basis, we may close the role once we find the right candidate.

Inclusion Statement

As a social change organisation, we believe everyone, regardless of visible or invisible difference, should be welcomed to participate in creating a better future.

We aspire to maximum inclusion in our work and endeavour to challenge systemic inequity and all forms of discrimination. We therefore welcome applications from everybody who is committed to our vision and values and can demonstrate the skills, competencies and experience required for the role applied for.

Read full our commitment to Diversity, Equity and Inclusion on our website.

About Us

We are the RSA. The royal society for arts, manufactures and commerce. Where world-leading ideas are turned into world-changing actions. We re committed to a world that is resilient, rebalanced and regenerative, where everyone can fulfil their potential.

The RSA has been at the forefront of significant social impact for 270 years. Our proven change process, rigorous research, innovative ideas platforms and unique global network of changemakers, work collectively to enable people, places and the planet to flourish. We invite you to be part of this change. Join our community. Together, we ll unite people and ideas in collective action to create opportunities to regenerate our world.

We offer great benefits, including 30 days holiday (plus bank holidays), additional wellbeing allowance, free fellowship throughout employment and lots more! Read our full list of benefits on our website.