Head of Federated Service Management & Reliability

A leading technology organization in Cambridge is seeking a Service Management Lead to revolutionize its service management capabilities. The role emphasizes strategic direction, performance, and evolution of IT Services, focusing on ITIL v4 alignment and SRE principles. The ideal candidate will possess a solid understanding of service health metrics and governance within fast-paced engineering environments. This position offers opportunities for significant career development and impactful contributions to the organization's success.