Head of Enterprise IT Service Continuity & Resilience

A leading retail company is seeking a Head of Service Continuity who will ensure the availability and performance of services during disasters. This role requires strategic leadership in IT Service Continuity Management (ITSCM), robust incident and risk management practices, and exceptional communication skills to engage with senior leaders. You'll enhance operational excellence through data-driven improvements and lead a team of continuity professionals. The ideal candidate will have deep expertise in ITSM frameworks and a commitment to organizational resilience.