Head of Digital Customer Success - SMB SaaS

MetaCompliance Ltd is seeking a Customer Success Manager for Scaled Customers to lead a scalable, tech-enabled CS program across our SME base. You will drive adoption, satisfaction, and retention through digital touchpoints, automation, and data-driven engagement.

You will oversee the SME CS team, design automated journeys, and collaborate with Product, Marketing, and Support to deliver seamless digital experiences and measurable outcomes.