Head of CX Transformation & AI Delivery

Nationwide Building Society seeks a Head of Customer Experience - Transformation and Delivery on a maternity cover basis. The role leads one of GCO's most important outcome capabilities, aligning journey ownership, customer intelligence, performance and intelligent automation to deliver measurable improvements in service, resilience and productivity across Nationwide.

You will partner with senior stakeholders to turn insight into outcomes, connected to strategy and delivery, in a regulated