Head of Customer Support & Care - Lead, Scale & Transform

Posted 2 hours 26 minutes ago by Moneybox

Permanent

Full Time

Customer Service Jobs

London, United Kingdom

Job Description

Moneybox is seeking a Head of Customer Support & Care to lead the Support, Care and Training & Onboarding functions. You will shape a scalable operating model, drive exceptional customer outcomes, and oversee onboarding, training and capability development.

You will build leaders, use data and AI to improve speed and quality, and align cross functionally with Product, Engineering and Compliance to support Moneybox growth.