Head of Customer Retention & Growth

A global security firm based in Blackburn is seeking a Head of Customer Retention to lead initiatives focused on improving customer satisfaction and retention metrics. This role involves developing KPI frameworks, coaching a dedicated team, and optimizing operational processes to enhance client experience. The ideal candidate should possess strong leadership skills, commercial acumen, and experience in performance management. This position offers a competitive salary along with various benefits including a company car or allowance, private medical care, and training opportunities.